Errors & Troubleshooting
Errors & Troubleshooting
Abacus was unable to connect to the databaseAbacus was unable to connect to the database.
Cannot open database <database name> requested by the login. The login failed. Error Number: -2147467259
Why can’t log into A4W?
Error: 'An item with the same key has already been added'Receiving the error An item with the same key has already been added. when uploading any Service Delivery File.
Error: ‘Database version is incorrect for this build’Why am I getting a Database version is incorrect for this build error message?
Error: ‘Unable to log on - Invalid Datapath’Why am I getting an invalid datapath error?
I’m getting an error - Unable to log on – Invalid Data Path. Please contact Servelec Abacus.
Why can’t I log into…
Error: System.OutOfMemoryException in Failed job stepWhy has my my Job Step failed with a system message of Exception of type 'System.OutOfMemoryException' was thrown?
Error: 'Arithmetic overflow error converting float to data type numeric'Error reported in the progress tab for the job Generate Residential Billing Invoices
Error reported in the progress tab for the job Recalculate Equity Limit
E0001 - Unexpected error.
Error: '-2147221231 - Automation error. ClassFactory cannot supply requested class'The following error message occurred when attempting to create the Abacus DP Creditors interface:
Error # -2147221231 - Automation error. ClassFactory cannot supply requested class.
Error: '429:ActiveX component cannot create object' when testing Creditors interfaceWhen trying to generate the Creditors interface I'm getting the error message 429:ActiveX component cannot create object.
Error: ‘Run-time error 429: ActiveX component can’t create object’When logging in, I'm getting an error - Run-time error ‘429’: ActiveX component can’t create object
Error 94: Can’t Print Hard Copy Assessment OutcomeThe following error message occurs in A4W when trying to print a Hard Copy assessment breakdown for a client.
Error Number: 94
Description: Invalid use of Null
Module Name: TSAssessmentHardCopy…
Delta: DeltaWMS - Error 94 Invalid Use of Null when loading Receipt in Confirm Goods PutawayError 94 Invalid Use of Null when loading Receipt in Confirm Goods Putaway
Error: 'Only values between 0 and 9999 are acceptable'
Error: ‘Invalid path for regsvr32’Why am I getting an invalid path error?
I'm getting an error - Invalid path for regsvr32 (Path = c:\winnt\system32\regsvr32.exe)
Why can’t I log into A4W?
Error in A4W with printing dunning cycle lettersIn this article, we discuss the reasons why running the Transactions - Recreate Dunning Mailmerge menu option resulted in the following error:
'Error Number: 9105'
'Description: String is longer than…
Preview residential billing invoices on admin erroring with NullReferenceException messageIn this article, we explain why a 'NullReferenceException2' error occurs when previewing residential billing invoices in Admin. The error message may show slightly different depending on the version of Abacus…
Unable to save work in Admin portalI'm having timeouts and I'm unable to save work in Admin portal.
Abacus: Mosaic to Abacus interface returning the same clients and service ordersWe have completed an initial load of service users and service orders. However, each time this job polls, it is returning the same clients and service orders. Why is this…
Slow server performance for hosted customersWe're having issues of slow performance across A4W.
Abacus: Certificate issues regarding TLSProtocols TLS 1.0 and TLS 1.1 are still supported.
Disable TLS 1.0 and TLS 1.1.
Cyber security vulnerability issue raised regarding libwebp (CVE-2023-5129)Is Abacus affected by the cyber security libwebp (CVE-2023-5129) issue?
Abacus: Unable to select new provider on Package tab in A4WIn this article, we'll explain why a newly set-up provider isn't pulling through on the Package tab and doesn't appear in the picklist of available providers.
Abacus: Why are suppliers not saving to the security user record?Why are granted Roles, Administrative Areas, or Suppliers not saving to the Security User record?
Why are the Granted items being added back to the Available list after saving a…
Abacus A4W: Redundant team names still visible on care episodes and assessment screenIn this article, we explain why a team name marked as redundant on the System Maintenance - Teams and Care Managers - Team Names screen still appears for selection in…
Abacus: Automatic Reassessments did not update Weekly Allowance figureThe Automatic Reassessment Process the new year parameters except for the Weekly Allowance
The Annual Uplift process has not updated the Weekly Allowance