This error usually occurs when DLL files used by Abacus to create an interface file are not being correctly registered on the Windows environment. (The interface could be for Creditors, Debtors or a payment import).
After Abacus has been installed or upgraded to a newer version, it should be run for the first time as an administrator. Running Abacus as an administrator allows any DLL files to be registered in Windows which may not happen when run as a normal user. To do this:
Right click the Abacus shortcut and select the option Run as administrator.
If you do not have permission to do this then ask your own IT support to do this for you.
If you after running Abacus as an administrator, the 429:ActiveX component cannot create object error still occurs, then it may be that the specific DLL file(s) used for the interface needs to be individually unregistered and then re-registered.
This is something your own IT support we need to do. We can advise them the name of the particular DLL file(s) or supply them with a batch file that will help them to do this.
To request this, please raise a new case online and reference the title of this article.
From a Windows command prompt, the regsvr32 command needs to used to unregister and then re-register the required interface DLL file(s).
For example, Nottingham City Council (NOC) use the NOCInterfaces.DLL file for their payment interface import. To unregister and then re-register this file the following commands need to be run from a Windows command prompt from the Abacus A4W application files folder location:
%systemroot%\System32\regsvr32 NOCInterfaces.DLL.dll /u
%systemroot%\System32\regsvr32 NOCInterfaces.DLL.dll
For another site you would replace the occurrences of NOCInterfaces.DLL with the specific interface DLL file or files used by that site. Development will be able to confirm the name of the interface DLL file(s) for each site.
Internal Notes
### Andrew Morris 20/06/23
To make things easier, we created a batch file that NOC's own IT support could just copy into the Abacus folder and then double-click to run (as an administrator). This batch file was named RegisterInterfaceDLL.bat and listed the following commands:
@setlocal enableextensions
@cd /d "%~dp0"
regsvr32 NOCInterfaces.DLL.dll /u
regsvr32 NOCInterfaces.DLL.dll
pause
A further example is Northern Health & Social Care Trust (NHT) who use two files for their creditor interfaces named NHTInterface.DLL and NITInterface.DLL, so the batch file for contain the following commands:
@setlocal enableextensions
@cd /d "%~dp0"
regsvr32 NHTInterface.DLL /u
regsvr32 NHTInterface.DLL
regsvr32 NITInterface.DLL /u
regsvr32 NITInterface.DLL
pause