Solution
When editing a Security User record in Abacus Admin or Provider Portal, the Roles, Administrative Areas, and Suppliers are added using a dual list. In a dual list you select available records in an Available list on the left, and add them to a Granted list on the right to grant that security user permission to them.
If any of the items listed in the Available box have either a colon (:) or semi-colon (;) in them this will prevent the save from working as expected. You can tell if this has been the issue as the top item in the Available list will have a colon or semi-colon in it after a save.
The next version after 23.1 will include a fix for this. Prior to that release, the resolution is to remove colons and semi-colons from the name of the Role, Administrative Area, or Supplier as appropriate.
If you are having problems with dual list information saving, and there is no colon or semi-colon in the item name then please raise a new case online. Provide screenshots of what you are seeing before and after a save and please reference the title of this article and tell us that the item does not have one of the reserved characters in it and we will investigate.