Administration
Help with your admin setup and permissions
Provider Portal: Automated account activation and password reset emails not sending
Provider contracts options are greyed outIn this article, we explain why the Date To field on the provider contract screen in the admin cannot be edited, preventing you from entering an end date for the…
How to cancel contracts in AdminIn this article, we explain how to terminate contracts in Admin when cancellation fields are greyed out and can't be used.
Mosaic Provider Portal: The Mosaic Purchasing Data Import Job freezes on step 4In this article, we look at an issue that the Mosaic Purchasing Data Import job may freeze at step 4 during processing, preventing the import from completing successfully.
Mosaic Provider Portal: Client not showing on Provider Portal after transfer from MosaicIn this article, we examine a discrepancy where Mosaic indicates the last date clients were transferred to Abacus Admin via the Mosaic Provider Portal, yet those clients are not visible…
'Total Payment To Date' amount is incorrect for some lines on the Admin 'Payment Report'In this article, we explain why the 'Total Payment To Date' may show incorrect amounts for some lines on the Admin 'Payment Report'.
Mosaic Provider Portal: The Mosaic Purchasing Data Import Job freezes on step 4In this article, we look at an issue that the Mosaic Purchasing Data Import job may freeze at step 4 during processing, preventing the import from completing successfully.
Mosaic Provider Portal: Client not showing on Provider Portal after transfer from MosaicIn this article, we examine a discrepancy where Mosaic indicates the last date clients were transferred to Abacus Admin via the Mosaic Provider Portal, yet those clients are not visible…
Abacus: Delete a duplicate client accountI've created two accounts for a client in error and I need to delete it.
Abacus: Required permissions for the datapath folderIn this article, you'll learn what permissions A4W users need on the datapath folder to run and use A4W effectively.
Abacus: FTP job failed (Northern Ireland Abacus sites only)Why did the 'Upload Files to FTP Server' job fail with a message saying it couldn't find the ot15.dat file?
I'm getting a "WARNING: No files found in directory" in…
Abacus: Entity Relationship DiagramDo you have an Entity Relationship Diagram?
Which tables can we report from?
Where does User Defined Reporting get its data from?
Abacus: Mosaic to Abacus interface returning the same clients and service ordersWe have completed an initial load of service users and service orders. However, each time this job polls, it is returning the same clients and service orders. Why is this…