Skip to main content

Provider contracts options are greyed out

In this article, we explain why the Date To field on the provider contract screen in the admin cannot be edited, preventing you from entering an end date for the contract.

D
Written by David Bayley-Hamilton
Updated over a week ago

This is happening because you should use the Terminate Contract functionality to close the contract, rather than entering an end date directly.


To do this, go:

  1. Go to Payments - Contracts - Provider Contracts menu option in Admin.

  2. Right-click on the contract you want to terminate.

  3. Select the Terminate option.

Note: If you’ve imported service orders into Admin that are linked to the contract and they’re still open, you won’t be able to terminate the contract.

Did this answer your question?