If you can't see all the provider contracts to request payments, service orders, creditor payments or payment schedules you expect, your account may not have permission to the required providers.
đNote: This can be done in either Admin or Provider Portal.
Check your permissions
To check your permissions, follow these simple steps:
Go to the Provider Portal..
Click Administration, then click Security.
Click Users, then Select User, and review the Residential or Non-Residential tab.