There are a few reasons you might be unable to log in to A4W, and each one has a different fix. Read the sections below to find the cause that matches your issue.
Check whether the system is offline
Your login may fail if the system is temporarily unavailable. This could be due to the system being taken offline for batch operations or system administration tasks.
Try again later if you see 'Error 58: File already exists'.
Datapath access rights
When you set up login credentials for a user, grant full access rights to the Datapath.
Error message
If you see 'Error 58: File already exists', the profile was created without enough operating system folder permissions for the Datapath and its subfolders.
To fix this, copy another user's details and match their access rights, giving full privileges.