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Unable to log in

In this article, we will explain why you might not be able to log into A4W and how to address issues such as being unable to gain access to Abacus.

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Written by David Bayley-Hamilton
Updated this week

'This could be due to the system being taken offline for batch operations or system administration tasks. Please try again later if you encounter 'Error 58: File already exists.'


When setting up login credentials for a user, make sure you grant full access rights to the Datapath.

If you see the message ‘Error 58: File already exists’, it means the profile was created without enough OS folder permissions for the Datapath and its subfolders.


To fix this, copy another user’s details and match their access rights, giving full privileges.

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