When you go into the System Maintenance > System Settings > Initial Settings screen in A4W and select Domiciliary invoicing, you'll see the incorrect start date. Which is the week-ending date clients are considered invoiced up to. This was set when they first started invoicing clients for domiciliary care.
To resolve the issue of an incorrect start date appearing on the first invoice for domiciliary clients, follow these steps:
Go to System Maintenance > System Settings > Initial Settings in A4W.
Select Domiciliary invoicing option.
You’ll see the incorrect start date, which reflects the week-ending date clients are considered invoiced up to. This date was set when you initially started invoicing clients for domiciliary care.
Update the start date to reflect the correct period for new clients.
By making these adjustments, any client being invoiced for the first time will be considered from the correct start date onwards, ensuring the From Date on their first invoice is accurate.