The first service order concludes on a Monday, while the second begins three days later, on a Thursday, with a revised rate in effect. Provider payment invoices for the first service order correctly reflect the original rate. However, the invoice for the initial (partial) week of the second service order mistakenly applies the old rate instead of the updated one. In contrast, invoices for the subsequent weeks under the second service order correctly use the new rate as intend
This happens because two different rates apply within the same week, but the Mosaic Provider Portal expects just one rate per week. So, the system keeps applying the old rate for the entire week. That means it bills the final day of the first service order (Monday) correctly, but it also bills the first four days of the second service order (Thursday to Sunday) at the old rate instead of the new one.
To help prevent this issue, please follow the guidance below:
Start services on week commencing dates. If needed, record any variations during the first week to adjust the budget.
Make service changes at week-ending boundaries. End the service on a week-ending date and restart it on the next week commencing date.
End services on week-ending dates. If necessary, record any variations during the final week to amend the budget.
Align rate changes with week boundaries. Don’t apply rate changes mid-week.