If you raise an individual residential invoice in A4W and choose not to generate the invoice, A4W creates a provisional invoice for the client. The charges on this provisional invoice are added incorrectly to the client's residential Direct Debit amount to be collected.
⚠️Important: Delete any provisional invoices before you run the Direct Debit process in A4W.
Follow these simple steps to delete the provisional invoice:
Select the Invoicing - Residential - Reprint a Residential Billing Invoice menu in A4W.
Select the provisional invoice, then click Delete.
Once you have deleted the provisional invoice, check the client's residential Direct Debit amount to be collected. The provisional invoice charges shouldn't be included in this amount.