If your creditor payment is excluding and the status is Unpaid, check whether the establishment in A4W has its private checkbox clear. Where it’s clear, it’s classed as a local authority, and the payments exclude.
If the creditor payment is excluding and the status is Final, check the provider contract in Admin to see whether there’s a check against option Payment Invoices are automatically assigned invoice status Final. If checked, payments exclude as they have the status of Final.
Abacus: Automatic exclusion of creditor payments
Why are creditor payments are automatically excluding?
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Written by David Bayley-Hamilton
Updated yesterday