Once payments have been authorised and batched in Mosaic Admin, they are exported to Mosaic as eInvoices. This integration completes the payment loop, sending creditor payments and optionally service activity for billing from Provider Portal to Mosaic. This article covers the configuration required to enable this integration.
What the integration covers
eInvoices created and verified in Provider Portal.
Export of creditor payment batches to Mosaic.
Mosaic configuration
The following is configured by The Access Group:
Database scripts — the relevant version of the interface is installed by running SQL scripts against the Mosaic database.
Payment cycle type — a payment cycle type is created and configured specifically for use with Provider Portal. This involves both Mosaic Admin Tool configuration and supporting SQL scripts.
Associate services with the payment cycle type
After the payment cycle type has been created, administrators must ensure that service and element type combinations for which payments will be received from Provider Portal are associated with this payment cycle type in the Mosaic Admin Tool.
Provider Portal settings
Navigate to Administration > System Settings to configure the following:
Export Invoices directly into Mosaic
This setting controls whether eInvoices are sent directly to Mosaic. It can be configured in the production environment ahead of go-live as the functionality is manually invoked.
Subdue retractions from creditor batch
⚠️Important: This setting should always be set to True where eInvoices are exported directly to Mosaic. It prevents retracted invoices (and their corresponding contra invoices) from being sent to Mosaic unless the original invoice has already been transmitted.
Troubleshooting
Issue | What to check |
eInvoices not appearing in Mosaic | Check the Mosaic eInvoice Export job status in Job Service. |
Payment cycle type not matching | Verify that service/element combinations are associated with the correct payment cycle type. |
Retracted invoices causing issues | Ensure Subdue retractions from creditor batch is set to True. |