Local Government - Mosaic/Abacus

In this article, we explain what changes will happen to your support experience.

Your new support experience launches 30th March 2026

Information on the new support experience, how to access it and the benefits.

Contact support via the MyAccess Portal

In this article, we explain how to resolve the issue if you are unable to see the Access Abacus Digital Assistant.

Unable to see the Access Digital Assistant

David Bayley-Hamilton

Intercom Help Centre

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